Due to the confidential nature of this project I have omitted client-related information

Sector: Healthcare technology, Consumer Electronics, Voice Interface Design

Challenge: Design and develop a voice user interface (VUI) compatible with Google Home and Alexa to help consumers register their products and access promotions

My role: Conversational Design, Interaction Design, UX Writing, UX Research

Duration: 3 months

<aside> 👩🏻‍🔬 User feedback ”Registering my product with the voice assistant was easy! It guided me through the whole process.”

“I would use it to register my products; it’s quicker than going to the website and typing”

</aside>

The Design process

1. Discovery
2. Ideation
3. Implementation
4. Validation
5. Outcome and learnings

Discovery

• Client workshops to explore brand, target audience, business goals and success metrics
• Testing VUI prototype — developed to test the feasibility in the previous phase — with users to understand how they respond to the machine
• Interviewing users to identify their needs